Cancel & Change Order Policy
At Nathaniell, we understand that customers may occasionally need to cancel or modify an order. This policy explains when cancellations or changes are possible and how such requests are handled.
By placing an order on our website, you agree to the terms outlined in this Cancel & Change Order Policy.
1. Order Cancellation Overview
Order cancellations are accepted only within a limited time after an order is placed and before the order enters the shipping process.
| Request Type | Details |
|---|---|
| Cancellation Window | Before the order is processed or shipped |
| Cancellation Fees | No cancellation fees |
Once an order has been processed or shipped, it can no longer be canceled. In such cases, customers may refer to our Return & Refund Policy.
2. Order Change Overview
Order changes are subject to the same timing limitations as cancellations. Changes can only be made before the order enters the fulfillment process.
- Changes may include updating shipping address or order details.
- Product changes are not guaranteed due to inventory availability.
- Once processing begins, order details cannot be modified.
3. How to Request a Cancellation or Change
To ensure accuracy and security, all cancellation or change requests must be submitted via email.
Please contact us at support@nathaniell.com with your order number and request details.
- Include your order number in the subject line.
- Clearly state whether you are requesting a cancellation or a change.
- Requests are processed in the order they are received.
Submitting a request does not guarantee approval if the order has already been processed.
4. Refunds for Canceled Orders
If an order is successfully canceled before shipment, any payment made will be refunded to the original payment method.
- Refunds are processed according to our standard refund timeframe.
- Processing times may vary depending on your payment provider.
5. Orders Already Shipped
Orders that have already been shipped cannot be canceled or changed.
If you no longer wish to keep the item after delivery, please follow the instructions outlined in our Return & Refund Policy.
6. Policy Updates
Nathaniell reserves the right to update or modify this Cancel & Change Order Policy at any time. Any changes will take effect immediately upon posting on our website.
Last Updated: January 2026
