Cancel / Change Order

Nathaniell.com
Last Updated: August 21, 2026

Nathaniell.com understands that customers may occasionally notice an incorrect size, color, quantity, shipping address, or other detail shortly after placing an order. This Cancel / Change Order Policy explains when an order cancellation or change may be requested and what customers should do if they discover an error after checkout.

Because orders may move into processing shortly after they are placed, customers should contact us as quickly as possible. The earlier we receive a request, the greater the possibility that an eligible change or cancellation can be reviewed before processing begins.

1. Order Change Window

Customers may request changes to an order within 12 hours after the order is placed, provided that order processing has not already begun.

Examples of changes that may be requested include correcting a shipping address, changing a selected product option, adjusting an item quantity, or removing an item from an order.

A request submitted within the 12-hour window does not automatically guarantee that the change can be completed. The request must be received before the order has moved beyond the stage where changes can reasonably be made.

2. How to Request an Order Change

To request a change, contact Nathaniell.com at support@nathaniell.com as soon as possible after placing your order.

Include your order number, the email address used to place the order, and a clear description of the change you want to make.

For example, if you entered the wrong shipping address, provide the original address entered at checkout and the corrected address. If you selected the wrong size or color, identify the product and clearly state the option you would like instead.

Providing complete information helps our support team identify the correct order and determine whether the requested change can still be made.

3. Changing a Shipping Address

Customers should carefully review their shipping address before submitting an order. If an address error is discovered after checkout, contact us immediately.

Address changes may be requested within the 12-hour change window and before order processing begins. However, once an order has entered processing or shipment, we may no longer be able to change the delivery address.

Nathaniell.com is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer. Nevertheless, customers should contact support promptly if an address mistake is discovered so that we can review the current status of the order.

4. Changing Product Options

If you selected the wrong size, color, quantity, or other available product option, contact customer support within 12 hours of placing the order.

Any requested change is subject to product availability. If the requested size, color, or other option is unavailable, the original selection may need to remain unchanged or the order may need to be handled through the applicable return process after delivery.

Customers should not place a second order solely because they have requested a change to the first order unless instructed to do so by customer support.

5. Cancelling an Order

Customers may request cancellation within 12 hours of placing an order, provided that the order has not already entered processing.

To request cancellation, email support@nathaniell.com with your order number and clearly state that you want to cancel the order.

Submitting a cancellation request does not itself confirm that the order has been cancelled. Nathaniell.com must review the order status and determine whether cancellation is still possible.

If cancellation is successfully approved before processing, the applicable payment resolution will be handled according to the payment method and transaction status.

6. Orders Already in Processing

Once an order has entered processing, cancellation or modification may no longer be possible.

This is because information associated with the order may already have been transmitted to the fulfillment or shipping process. At that point, stopping or changing the order may not be technically possible.

If an order cannot be cancelled or changed because processing has already begun, customers may be able to use the applicable Return & Refund Policy after delivery if the product qualifies for return.

7. Orders Already Shipped

An order that has already been shipped generally cannot be cancelled or modified through the normal order-change process.

If you no longer want an item after it has shipped or been delivered, review the Return & Refund Policy to determine whether the product qualifies for a return.

Customers should not refuse or redirect a shipment without first contacting support, as doing so may affect the normal handling of the order.

8. Cancellation and Refunds

If an eligible cancellation is successfully approved, Nathaniell.com will process the applicable refund to the original payment method.

Approved refunds are processed within approximately 10 business days. After Nathaniell.com processes the refund, the payment provider, bank, or card issuer may require additional time before the amount appears in the customer's account.

The final posting time depends on the applicable payment provider or financial institution and may vary by payment method.

9. Payment Authorization

All payments must be successfully authorized and verified before an order can proceed through the applicable fulfillment process.

If a payment is still pending, declined, or requires additional verification, the order may not proceed normally. Customers may contact support if they have questions about the status of an order or payment.

Nathaniell.com cannot guarantee that a cancellation request can be completed simply because payment authorization has not yet been finalized. The actual order status must be reviewed.

10. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately at support@nathaniell.com.

Include the order numbers associated with the duplicate purchases and explain which order you intended to keep.

If the duplicate order has not yet entered processing, we will review whether it can be cancelled. If processing has already begun, the normal cancellation process may no longer be available and the customer may need to use the applicable return process after delivery.

11. Support for Order Changes

For all cancellation or modification requests, contact:

Email: support@nathaniell.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

When contacting us, include your order number and the email address associated with the purchase. Clearly explain whether you want to cancel the order or make a specific change.

12. Important Reminder

The 12-hour period is provided so customers have an opportunity to notify Nathaniell.com of an error shortly after checkout. Customers should not wait until the end of the 12-hour period if they already know that a correction is necessary.

The ability to cancel or modify an order depends on the order's actual processing status. Once fulfillment or shipment has progressed, the requested change may no longer be technically possible.

If a change cannot be completed, customers should review the applicable shipping and return policies or contact our support team for assistance.

13. Contact Information

Nathaniell.com
1913 Stratton Rd
Silver Spring, MD 20910
United States

Email: support@nathaniell.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

If you need to cancel or change an order, please contact Nathaniell.com as soon as possible after checkout. Requests are reviewed according to the order status and the 12-hour change window described on this page.