Privacy Policy
Nathaniell.com
Last Updated: August 21, 2026
Nathaniell.com respects the importance of personal information and understands that customers want to know how information provided through an online store is handled. This Privacy Policy explains what information may be collected when you visit or use Nathaniell.com, how that information may be used, how it may be shared when necessary to operate the store, and the choices available to customers regarding their information.
This policy applies to information collected through Nathaniell.com, including information provided when customers browse products, place orders, contact customer support, or otherwise interact with the website.
1. Information We Collect
When you use Nathaniell.com, we may receive information that you voluntarily provide as part of the shopping and customer-support experience. Depending on how you interact with the website, this may include your name, email address, shipping address, billing information, telephone number, order information, and other details necessary to complete a transaction or respond to a request.
For example, when you place an order, information is required so that the order can be associated with the correct customer and prepared for delivery. When you contact customer support, the information included in your message may be used to identify your order and respond to your question.
We may also receive information automatically when you browse the website, such as device information, browser type, pages visited, general usage information, and technical information associated with your visit.
2. Information Provided When Placing an Order
When you purchase a product from Nathaniell.com, certain information is necessary to process the transaction and fulfill the order. This may include your name, email address, billing details, shipping address, order contents, payment status, and other information required during checkout.
Shipping information is used to prepare and deliver your order to the address entered during checkout. Order information may also be used to provide order confirmations, shipping updates, customer-service assistance, return processing, and refund processing.
Customers are responsible for ensuring that information entered during checkout is accurate and complete. An incorrect email address or shipping address may prevent important order information from reaching the customer or may affect delivery.
3. Payment Information
Nathaniell.com offers several payment methods, including Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Venmo, Apple Pay, Google Pay, and Shop Pay, depending on availability at checkout.
Payment transactions may be processed through the applicable payment provider or payment-processing system. Customers may be required to provide payment information directly through the relevant checkout interface in order to authorize a transaction.
Nathaniell.com does not ask customers to send complete card numbers, security codes, passwords, or other sensitive payment credentials by email. If customer support requires information about an order or payment, provide only the information necessary to identify the transaction.
4. How We Use Information
Information collected through Nathaniell.com may be used for purposes directly connected with operating the online store and providing services to customers.
These purposes may include:
- Processing and fulfilling customer orders.
- Confirming purchases and providing order-related communications.
- Arranging shipment and delivery of purchased products.
- Responding to customer questions and support requests.
- Processing eligible returns and approved refunds.
- Maintaining records associated with transactions.
- Improving the website and shopping experience.
- Identifying and resolving technical problems.
- Protecting the website and transactions from misuse or unauthorized activity.
- Communicating information related to an order or customer request.
We aim to use collected information for legitimate business and customer-service purposes rather than collecting information without a reasonable connection to the operation of the store.
5. Order and Customer Communications
If you place an order, Nathaniell.com may use the email address provided during checkout to send information associated with that order. This may include order confirmation, shipping information, delivery-related updates, or messages concerning a problem with the order.
If you contact customer support, we may use your contact information to respond to your request. For example, if you ask about a delayed shipment, your email address and order number may be used to locate the relevant transaction and review available shipping information.
Customers should ensure that the email address entered during checkout is accessible and accurate so that important transaction-related communications can be received.
6. Cookies and Similar Technologies
Nathaniell.com may use cookies and similar technologies to support website functionality and understand how visitors interact with the store.
Cookies are small data files that may be stored by a website in a visitor's browser. Depending on how they are configured, cookies may help maintain shopping functionality, remember certain preferences, support website performance, or provide information about website usage.
Your browser may provide controls for managing cookies. Disabling certain cookies may affect some website functions or the shopping experience.
7. Website Usage Information
When visitors access Nathaniell.com, certain technical information may be collected automatically. This may include information about the device and browser being used, general interaction with the website, pages viewed, and technical information associated with website requests.
This information can help us understand how the website is being used, identify technical problems, improve website functionality, and maintain a reliable shopping experience.
Automatically collected information is generally considered together with other website information only when necessary to support the operation, security, or improvement of the store.
8. Information Sharing
Nathaniell.com may share information with service providers when doing so is necessary to operate the online store or complete a customer-requested transaction.
For example, information may need to be provided to payment-processing services to authorize a purchase, shipping carriers to deliver an order, technology providers to operate website functionality, or service providers that assist with customer communications and store operations.
Information may also be disclosed when reasonably necessary to address security issues, prevent misuse, respond to a valid request, or protect the operation and integrity of the website.
Nathaniell.com does not represent that customer information is never shared. Instead, information may be shared when there is a legitimate operational reason connected to providing the services requested by the customer or maintaining the website.
9. Shipping Carriers
When an order is shipped, information necessary to deliver the package may be provided to the applicable shipping carrier. Nathaniell.com uses USPS, UPS, and FedEx for order delivery.
Shipping information may include the recipient's name, delivery address, and information necessary to identify and track the shipment. The carrier uses this information to transport and deliver the package.
Customers should therefore understand that completing an order requires certain information to be shared with the services involved in fulfilling and delivering that order.
10. Payment Service Providers
Payment information may be handled through payment providers associated with the payment option selected during checkout. Nathaniell.com supports payment methods including PayPal, Venmo, major card networks, Apple Pay, Google Pay, and Shop Pay.
The applicable payment provider may collect or process payment information according to its own systems and privacy practices. Customers should review the information provided by the relevant payment provider if they have specific questions about how that provider handles payment information.
Nathaniell.com does not request that customers send complete payment credentials to our customer support email address.
11. Protecting Personal Information
Nathaniell.com takes reasonable steps to protect information used in connection with the operation of the online store. Access to customer information should be limited to situations where the information is needed to process orders, provide support, operate the website, or perform other legitimate business functions.
Customers should also take reasonable precautions when using the internet. Do not share account passwords or payment credentials with other people, and do not provide sensitive payment information through unsolicited messages.
No method of transmitting or storing information online can be represented as completely risk-free. For this reason, customers should use appropriate care when providing information online and should contact us if they believe their information has been used improperly in connection with Nathaniell.com.
12. Data Retention
Nathaniell.com may retain information for as long as reasonably necessary to support the purposes for which it was collected. This may include maintaining order records, transaction information, customer-service correspondence, and other records associated with the operation of the store.
The appropriate retention period can vary depending on the type of information and the reason it was collected. Information that is no longer reasonably necessary may be removed, deleted, or otherwise handled according to applicable business procedures.
13. Customer Choices
Customers may choose what information they provide when interacting with Nathaniell.com, subject to information that is necessary to complete a requested transaction or provide a service.
For example, customers may decide whether to contact customer support, whether to create or use certain optional account functionality when available, and whether to provide information for purposes that are not required to complete an order.
However, certain information is necessary to place and deliver an order. Without required checkout information, Nathaniell.com may be unable to process or deliver a purchase.
14. Requests Concerning Personal Information
If you have a question about personal information associated with your interaction with Nathaniell.com, you may contact our support team at support@nathaniell.com.
When making an information-related request, provide enough information for us to understand your request and identify the relevant customer record where necessary. We may need to verify certain information before responding to a request concerning an account, order, or personal information.
Customers should not send passwords, complete card numbers, security codes, or other unnecessary sensitive information when making a privacy-related request.
15. Third-Party Services and Websites
Nathaniell.com may interact with third-party services that support payment processing, shipping, website functionality, analytics, or other store operations. These third parties may have their own privacy policies and information-handling practices.
If you follow a link from Nathaniell.com to a third-party website, that website is not controlled by this Privacy Policy. Customers should review the privacy information provided by the third party before submitting personal information through that website.
The presence of a third-party service does not mean that Nathaniell.com controls how that service handles information outside the functions it provides to our store.
16. Children's Information
Nathaniell.com is an online retail store intended for customers who are able to make purchases through the website. We do not knowingly seek personal information from children for purposes unrelated to operating the store.
If a parent or guardian believes that a child has provided personal information to Nathaniell.com, they may contact us at support@nathaniell.com so that the situation can be reviewed.
17. Changes to This Privacy Policy
Nathaniell.com may update this Privacy Policy when our website, services, information practices, or business processes change.
When this page is updated, the "Last Updated" date shown at the top of the policy will be revised to reflect the latest version. Customers are encouraged to review this page periodically if they want to understand how information is handled when using the website.
Continued use of Nathaniell.com after an updated Privacy Policy has been published means that the customer has access to the updated information provided on this page.
18. Contact Us
If you have questions about this Privacy Policy or how information is handled by Nathaniell.com, please contact our customer support team.
Website: Nathaniell.com
Address: 1913 Stratton Rd, Silver Spring, MD 20910, United States
Email: support@nathaniell.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
This Privacy Policy is intended to provide customers with clear and understandable information about the collection and use of information associated with Nathaniell.com. If you have a question that is not answered on this page, please contact us directly.