Return & Refund Policy

Nathaniell.com
Last Updated: August 21, 2026

Nathaniell.com wants customers to have clear information about what happens when an eligible purchase needs to be returned. This Return & Refund Policy explains the available return period, the condition products should be in when returned, how to request a return, how returned merchandise is reviewed, and how approved refunds are issued.

This policy applies to purchases made through Nathaniell.com and is intended to provide a straightforward process for customers who need assistance with an eligible return or refund. If you have a question about a specific order, please contact our customer support team before sending anything back so that we can provide the appropriate return instructions.

1. Return Period

Eligible products may be returned within 30 days. The 30-day return period is measured from the date the order is delivered to the customer.

Customers who wish to return an item should contact Nathaniell.com as soon as they decide that a return is needed. Contacting us before sending the product back is important because the return process requires order information and return instructions.

A return request submitted after the applicable 30-day period may not qualify under this policy. If you are unsure whether your order is still within the return period, contact customer support with your order information and we can help clarify the applicable timeframe.

2. Return Eligibility

Products submitted for return should be in appropriate condition for review. Whenever possible, items should be returned in the condition in which they were received, with the original product packaging or related materials if they are still available.

For fashion products such as dresses, hoodies, sweaters, and women's T-shirts, customers should take reasonable care when trying on or handling an item that they may wish to return. Products should not be returned in a condition that prevents them from being reasonably evaluated.

The return request must also relate to an order placed through Nathaniell.com and fall within the stated 30-day return period. Our support team may request additional information if necessary to identify the order or understand the reason for the return.

3. Condition of Returned Products

Before sending an item back, customers should make sure that the product is securely packaged and protected during transit. The condition of a returned product may affect whether the return qualifies for a refund.

Customers should not intentionally damage, alter, heavily soil, or otherwise change a product before returning it. If an item is returned in a condition substantially different from the condition in which it was received, the return may require additional review.

If you believe a product arrived damaged or has another problem that was present when you received it, do not alter the product before contacting us. Instead, email support@nathaniell.com and explain the issue so that our support team can advise you on the appropriate next step.

4. How to Request a Return

To begin a return, contact Nathaniell.com at support@nathaniell.com. Please do this before mailing the product back.

When contacting us, include enough information for our team to locate your purchase. At a minimum, customers should provide the order number and the email address used when placing the order. It is also helpful to identify the product or products being returned and briefly explain the reason for the return.

Once the request has been reviewed, our customer support team will provide the applicable return instructions. Customers should follow those instructions rather than sending an item to an address that has not been provided or confirmed for the return.

5. Return Process

The return process is designed to follow a clear sequence:

Contact Us → Provide Order Details → Receive Return Instructions → Send the Eligible Item → Return Inspection → Refund Processing

Customers should first contact our support team and wait for the return instructions before shipping the item. This helps ensure that the returned package can be associated with the correct order and reviewed appropriately.

After the eligible item is received, Nathaniell.com will review the returned product and the information associated with the order. The outcome of that review determines whether the return is approved for a refund.

6. Return Shipping

The supplied store information does not specify a fixed return-shipping charge or a general rule assigning return shipping costs in every situation. For that reason, customers should contact our support team before returning an item to receive the instructions applicable to their particular return.

Do not assume that a return should be mailed to the original shipping address or to another address found elsewhere on the website. Return instructions should be obtained directly from Nathaniell.com so the package can be handled correctly.

If you are contacting us about a damaged, incorrect, or incomplete order, clearly explain the issue in your email. The circumstances of the order will be reviewed before return instructions are provided.

7. Return Inspection

Once a returned product reaches Nathaniell.com, the item may be inspected to confirm that it corresponds to the return request and is in an acceptable condition for the requested return.

The inspection process is intended to ensure that the returned merchandise matches the information supplied by the customer and that the product has not been substantially altered or damaged after delivery.

Customers should keep any shipping receipt or tracking information associated with the return until the return has been reviewed and the refund process has been completed. This documentation may be useful if there is a question about the return shipment.

8. Refund Approval

A refund is issued after the returned item has been received and the return has been reviewed and approved. Approval depends on the return meeting the applicable requirements described in this policy.

If a return does not meet the requirements, our support team may contact the customer regarding the issue. Customers should not assume that simply mailing an item back automatically results in a refund. The return must be associated with an eligible order and successfully complete the applicable review.

Nathaniell.com does not charge a restocking fee for approved returns. Where a refund is approved, it is processed to the original payment method used for the purchase.

9. Refund Processing Time

After a return has been approved, Nathaniell.com processes the refund within approximately 10 business days.

The refund processing period begins after the applicable return has been received and approved, rather than simply from the date the customer first contacts us about a return. Customers should therefore allow sufficient time for the return shipment, inspection, approval, and refund processing stages.

Once Nathaniell.com has processed the refund, the payment provider or financial institution may require additional time before the refunded amount appears in the customer's account. The timing of that final posting is controlled by the relevant payment provider or financial institution and may vary.

10. Refund Method

Approved refunds are issued to the original payment method used for the order. This means customers should generally expect the refund to return through the same payment method used when the purchase was completed.

The available payment methods on Nathaniell.com include PayPal, Venmo, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay. The exact appearance and timing of a refund may vary depending on the payment method and its associated payment provider.

11. Damaged Items

If an item appears damaged when you receive it, please contact Nathaniell.com as soon as possible at support@nathaniell.com.

Include your order number, the email address used for the purchase, a description of the problem, and any other information that can help us understand what occurred. If appropriate, customers may also be asked to provide photographs or other details relating to the condition of the item.

Please do not send a damaged item back without first contacting our support team. The appropriate instructions depend on the circumstances of the order and should be provided before the return is shipped.

12. Incorrect Items

If you receive a product that does not match the item ordered, contact customer support at support@nathaniell.com before returning the product.

Provide your order number and explain what was ordered and what was received. This information allows our team to review the order details and determine the appropriate next step.

Customers should keep the item and its packaging while the issue is being reviewed. Do not discard the product or send it to an unconfirmed return address unless instructed to do so by Nathaniell.com.

13. Missing Items From an Order

If your package arrives and an item that should have been included is missing, please contact us promptly. Send an email to support@nathaniell.com with your order number and identify the missing product.

If multiple tracking numbers were provided for the order, review each shipment first because items in a multi-product order may not necessarily arrive at the same time. If the missing item is not accounted for by another shipment, our support team can review the order and available shipping information.

14. No Restocking Fee

Nathaniell.com does not charge a restocking fee on approved returns. This means that an approved return is not subject to a separate restocking charge under this policy.

Other aspects of the return, including eligibility, return instructions, and any applicable return-shipping arrangements, remain subject to the requirements described on this page and the instructions provided by customer support.

15. Returns After the 30-Day Period

The standard return window is 30 days from delivery. Customers should contact Nathaniell.com within that period if they want to request a return.

Requests made after the stated return period may not qualify under this Return & Refund Policy. If you believe there are unusual circumstances affecting your order, you may still contact customer support and provide the relevant details for review, but customers should not assume that an exception will be available.

16. Questions About Your Return or Refund

If you need help understanding whether an item may qualify for return, how to start a return, or when an approved refund should be processed, contact Nathaniell.com at support@nathaniell.com.

For faster assistance, include your order number, the email address associated with the purchase, the product involved, and a short description of the issue. Providing complete order information helps our support team identify the correct purchase and respond more effectively.

Customer support is available Monday through Saturday, 8:00 AM–7:00 PM EST.

17. Contact Information

Website: Nathaniell.com
Address: 1913 Stratton Rd, Silver Spring, MD 20910, United States
Email: support@nathaniell.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

This Return & Refund Policy is intended to explain the standard process for eligible returns and approved refunds at Nathaniell.com. Because individual orders may have different circumstances, customers should contact support before sending a product back so that the correct return instructions can be provided.