Return & Refund Policy
At Nathaniell, we want every customer to feel confident and satisfied with their purchase. This policy explains our return and refund process in a clear, fair, and transparent manner.
By placing an order on our website, you agree to the terms outlined below.
1. Return & Refund Overview
| Policy Item | Details |
|---|---|
| Return Period | Within 30 days from the delivery date |
| Refund Processing Time | Refunds are processed within up to 8 business days after approval |
| Return Shipping Cost | Free for defective or incorrect items; may apply for other returns |
| Restocking / Handling Fees | None |
Fair Return Policy:
We aim to provide a simple, hassle-free return experience while maintaining fair use of our return system.
We aim to provide a simple, hassle-free return experience while maintaining fair use of our return system.
2. Return Conditions
- Items must be unused, unworn, and in original condition
- Products must be returned with original packaging and all included materials
- A valid order number or proof of purchase is required
Returns requested after 30 days from delivery may not be accepted.
3. Non-Returnable Items
- Items marked as final sale
- Gift cards or digital products
- Products damaged due to misuse, improper handling, or normal wear and tear
4. How to Request a Return or Refund
To ensure accurate and efficient processing, all return and refund requests are handled via email.
Return & Refund Method:
Please contact us at support@nathaniell.com with your order number and a brief explanation. Our support team will provide step-by-step instructions.
Please contact us at support@nathaniell.com with your order number and a brief explanation. Our support team will provide step-by-step instructions.
- Include your order number in the email
- Briefly explain the reason for the return or refund request
- Attach photos if the item is damaged or incorrect
Please do not send items back without contacting us first, as unauthorized returns may not be processed.
5. Refund Process
- Once your returned item is received and inspected, we will notify you of the approval status
- Approved refunds are processed within up to 8 business days
- Refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
6. Damaged, Defective, or Incorrect Items
- Report damaged, defective, or incorrect items within 7 days of delivery
- Provide clear photos and your order number
- We will resolve the issue promptly at no additional cost, which may include replacement, reshipment, or full refund
7. Order Cancellations & Exchanges
- Orders may be canceled before they are processed or shipped
- Once an order has been shipped, cancellation is not possible; follow the return process instead
- Direct exchanges are not available; please return the original item and place a new order if replacement is needed
8. Responsibility & Liability
- Customers are responsible for securely packaging returned items
- We are not responsible for items lost or damaged during return transit unless a prepaid label is provided
- Proof of shipment is recommended for all returns
9. Policy Updates
Nathaniell reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.
Last Updated: April 2026
