Shipping & Delivery Policy

At Nathaniell, we are committed to providing a reliable, transparent, and timely shipping experience for every customer. This Shipping & Delivery Policy outlines how orders are processed, shipped, tracked, and delivered, so you know exactly what to expect when shopping with us.

By placing an order on our website, you agree to the terms and conditions described in this policy.

1. Order Processing & Cut-Off Time

All orders placed with Nathaniell are processed promptly to ensure fast delivery while maintaining quality control and order accuracy.

Order Cut-Off Time:
Orders placed before 5:00 PM (EST), Monday through Friday, are considered for same-day processing.
  • Orders placed after 5:00 PM (EST) will be processed on the next business day.
  • Orders placed on weekends or public holidays will be processed on the following business day.
  • Business days are defined as Monday through Friday, excluding U.S. public holidays.

During high-demand periods, promotional events, or holidays, processing times may be extended. If this occurs, customers will be notified by email.

2. Handling Time

Handling time refers to the period between order confirmation and shipment dispatch.

Handling Time Description
1 Business Day Orders are prepared, packed, and handed over to the shipping carrier within one business day after payment confirmation.

Please note that handling time does not include shipping transit time.

3. Shipping Rates

We offer a simple and transparent shipping fee structure to make checkout easy and predictable.

Flat Rate Shipping:
$6.99 per order (regardless of order value or quantity)
  • No hidden fees or additional handling charges.
  • Shipping costs are clearly displayed at checkout before payment.

4. Shipping Carriers

To ensure reliable and timely delivery, Nathaniell partners with trusted shipping carriers.

  • USPS (United States Postal Service)
  • UPS
  • FedEx

The carrier used for your order will depend on factors such as destination, package size, and logistics availability.

5. Estimated Transit Time

Transit time refers to the estimated duration your package is in transit once shipped.

Shipping Stage Estimated Time
Handling Time 1 Business Day
Transit Time 2 – 6 Business Days
Total Estimated Delivery Time 3 – 7 Business Days

Delivery times are estimates and may vary due to weather conditions, carrier delays, peak seasons, or other unforeseen circumstances beyond our control.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

  • Tracking numbers are sent to the email address provided at checkout.
  • Tracking may take up to 24 hours to update in the carrier’s system.
  • You can track your shipment directly through the carrier’s website.

If you experience any issues with tracking updates, please contact our support team for assistance.

7. Delivery Information

Deliveries are made to the shipping address provided during checkout. Customers are responsible for ensuring that all address details are accurate and complete.

  • We are not responsible for delays caused by incorrect or incomplete addresses.
  • If a package is returned due to an invalid address, reshipping fees may apply.
  • Delivery dates are not guaranteed unless explicitly stated.

8. Missing, Delayed, or Damaged Packages

If your order is delayed, missing, or arrives damaged, please contact us as soon as possible.

  • Report missing packages within a reasonable timeframe after the expected delivery date.
  • Provide photos and relevant details for damaged items.
  • We will work with the shipping carrier to investigate and resolve the issue.

Resolution options may include replacement, reshipment, or refund, depending on the situation and carrier investigation results.

9. International Shipping

Currently, Nathaniell focuses primarily on domestic shipping. If international shipping is offered in the future, additional terms, customs duties, taxes, and fees may apply.

10. Customer Support

If you have any questions regarding shipping, delivery, or your order status, our customer support team is here to help. 

Support Email support@nathaniell.com 
Support Hours Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We aim to respond to all inquiries as quickly as possible during our business hours.

11. Policy Updates

Nathaniell reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

We encourage customers to review this policy periodically to stay informed about our shipping practices.

Last Updated: January 2026