Shipping & Delivery Policy

Nathaniell.com
Last Updated: August 21, 2026

Thank you for shopping with Nathaniell.com. This Shipping & Delivery Policy explains how orders are prepared, shipped, and delivered within the United States. The purpose of this page is to give customers a clear understanding of our order handling time, estimated transit period, shipping fee, carriers, tracking process, and what to do if an order is delayed or encounters a delivery issue.

Nathaniell.com is an online fashion retail store offering women’s clothing, including dresses, hoodies, sweaters, and T-shirts. Orders placed through our website are prepared for shipment based on the order information provided during checkout. Please review your shipping details carefully before completing your purchase, particularly your delivery address, apartment or unit information, city, state, and ZIP code.

1. Shipping Area

We currently ship orders within the United States. The shipping information provided at checkout applies to eligible destinations available through our online store. If your address cannot be accepted during checkout, please contact our customer support team before placing the order so we can clarify whether the destination can be served.

Customers are responsible for entering a complete and accurate shipping address when placing an order. A correct address helps reduce the possibility of delivery delays, returned packages, or other shipping complications.

2. Order Processing and Handling Time

After an order is successfully placed, Nathaniell.com prepares the order for shipment. Our standard handling time is 1 business day. Handling time refers to the period required to prepare an order before it is handed over to the shipping carrier.

Orders are generally processed according to the order cut-off schedule described below. Processing time and carrier transit time are separate parts of the delivery process. The 1-business-day handling period should therefore be considered together with the estimated transit period when determining the expected arrival timeframe.

3. Order Cut-off Time

The order cut-off time is 5:00 PM EST, Monday through Friday. Orders received after the applicable cut-off time may be handled on the following business day.

Because the handling period is measured in business days, weekends and other non-business processing days may affect when an order begins or completes processing. Customers should use the stated handling and transit estimates as a general timeframe rather than as a guaranteed delivery date.

4. Estimated Shipping and Delivery Time

Once an order has completed handling, the estimated carrier transit time is 2–6 business days. When combined with the standard 1-business-day handling period, the overall estimated timeframe is approximately 3–7 business days from the applicable order processing point to delivery.

This is an estimated timeframe, not a guaranteed arrival date. Actual delivery may vary depending on the destination, carrier operations, weather, transportation conditions, package volume, and circumstances that may occur after an order leaves our fulfillment process.

Customers should therefore allow the full estimated timeframe before considering an order late. If the estimated period has passed and tracking information does not show normal progress, please contact our support team so we can help review the shipment status.

5. Shipping Fee

The standard shipping fee is $6.99 per order, subject to the shipping information displayed during checkout. The applicable shipping charge should be reviewed before completing your purchase.

If the checkout page displays a different shipping amount for a particular order, customers should rely on the amount presented during checkout before payment is submitted. Nathaniell.com does not represent that every order will have the same final checkout total because the total amount depends on the products and order information selected by the customer.

6. Shipping Carriers

Nathaniell.com uses USPS, UPS, and FedEx for shipping orders. The carrier assigned to an order may vary depending on the shipment and delivery requirements.

Once an order has been shipped, the carrier becomes responsible for transporting the package through its delivery network. Carrier schedules and operational conditions can change, so the estimated transit period should not be interpreted as a promise of delivery on a specific calendar date.

7. Order Tracking

Tracking information is provided by email after an order has shipped. Customers should check the shipping confirmation email for the tracking information associated with their order.

Tracking information may not appear immediately after shipment information is created. In some cases, there can be a short period between the creation of tracking information and the first carrier scan. If tracking has been provided but does not initially show movement, please allow reasonable time for the carrier system to update.

Nathaniell.com does not currently provide a separate tracking page URL through the information available for this policy. Customers can use the tracking details provided in the shipment email to monitor the package through the applicable carrier's tracking system.

8. Delivery Delays

Although we provide estimated handling and transit times, delivery can occasionally take longer than expected. Delays may result from carrier network conditions, severe weather, transportation interruptions, unusually high package volumes, incorrect or incomplete address information, or other circumstances outside the normal order preparation process.

A delayed package does not automatically mean that the order has been lost. Customers should first review the latest tracking information and allow the carrier time to complete delivery. If the shipment remains delayed beyond a reasonable period or the tracking information indicates a significant problem, contact us at support@nathaniell.com so our support team can review the available order information.

9. Incorrect or Incomplete Shipping Addresses

Customers should verify their shipping address carefully before submitting an order. An incorrect street number, apartment or unit number, city, state, ZIP code, or other incomplete address information may cause a delivery problem.

If you notice an address mistake after placing an order, contact us as soon as possible. Order changes may be requested within 12 hours of placing the order, before order processing begins. Address changes cannot be guaranteed after an order has entered processing or shipment.

If a package is returned or otherwise affected because the shipping address supplied with the order was incorrect or incomplete, customers should contact our support team for assistance. The available options may depend on the shipment status and circumstances of the delivery.

10. Lost, Missing, or Delayed Packages

If tracking information indicates that a package is still in transit, customers should continue to monitor the carrier updates. If the tracking information indicates delivery but the package cannot be located, first check the delivery area around the address and, where applicable, with other household members or building management.

If the package remains missing, please contact Nathaniell.com at support@nathaniell.com and provide your order information and available tracking details. We will review the information available to us and provide assistance based on the circumstances of the shipment.

Customers should retain their shipping confirmation and tracking information while a delivery issue is being reviewed. This information helps identify the relevant order and shipment.

11. Split Shipments

If an order contains multiple products, shipment arrangements may depend on how the order is prepared and dispatched. The available store information does not provide a specific promise that every multi-item order will always ship together or separately.

If multiple tracking numbers are provided for an order, customers should monitor each tracking number individually. If an expected item appears to be missing from a shipment, please contact customer support with the order number and details of the item that has not arrived.

12. Business Days and Estimated Timeframes

Shipping estimates on this page are expressed in business days. The standard handling period is 1 business day, while the estimated carrier transit period is 2–6 business days.

For this reason, customers should not calculate delivery using calendar days alone. The actual arrival date may differ depending on when the order is placed, the applicable cut-off time, carrier operations, and the destination.

13. Contact Us About a Shipping Issue

If you have a question about an order, shipment, tracking update, delayed package, or delivery problem, please contact Nathaniell.com by email at support@nathaniell.com.

Our customer support hours are Monday through Saturday, 8:00 AM–7:00 PM EST. When contacting us about an existing order, please include the order number and the email address used to place the order whenever possible. For shipping-related questions, including the tracking number or the latest tracking status can also help us understand the issue more quickly.

14. Important Shipping Information

Shipping and delivery estimates are provided to help customers understand the normal order timeline. They should not be treated as a guaranteed delivery date. The standard process consists of approximately 1 business day for order handling followed by an estimated 2–6 business days of carrier transit.

Before placing an order, customers should review the shipping destination, shipping charge, and order information entered at checkout. After placing an order, keep the confirmation email and shipment notification for reference.

If circumstances arise that affect the expected delivery of an order, contacting Nathaniell.com promptly gives our support team the opportunity to review the available order and tracking information and assist with the next appropriate step.

15. Contact Information

Website: Nathaniell.com
Address: 1913 Stratton Rd, Silver Spring, MD 20910, United States
Email: support@nathaniell.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

This Shipping & Delivery Policy is intended to provide clear information about the shipping process used by Nathaniell.com. If a specific order has circumstances not addressed on this page, customers may contact our support team for assistance.