Shipping policy

At Nathaniell, we are committed to delivering a reliable, transparent, and customer-focused shipping experience. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered, along with important information regarding timelines, fees, and responsibilities.

By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.

1. Order Processing & Cut-Off Time

We strive to process all orders quickly while ensuring quality control and order accuracy.

• Orders placed after the cut-off time will be processed on the next business day.
• Orders placed on weekends or U.S. public holidays will be processed on the following business day.
• Business days are defined as Monday through Friday, excluding federal holidays.

During peak seasons, promotions, or high order volumes, processing times may be slightly extended. Customers will be notified in case of significant delays.

2. Handling Time

Handling time refers to the period between order confirmation and shipment dispatch.

Please note: Handling time does not include shipping transit time.

3. Shipping Fees

We offer a simple and transparent pricing structure:

• No additional handling or processing fees.
• Shipping costs are displayed clearly at checkout.
• Promotional free shipping offers (if any) will be clearly stated on the website.

4. Shipping Carriers

We partner with trusted and reputable logistics providers to ensure dependable delivery:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier used will depend on delivery location, package size, and operational efficiency.

5. Estimated Delivery Time

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or peak demand periods.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

• Tracking details are sent to the email provided at checkout.
• Please allow up to 24–48 hours for tracking updates to appear.
• Customers can track shipments directly via the carrier’s website.

If you do not receive tracking information, please contact our support team.

7. Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information.

• We are not liable for delays or losses caused by incorrect or incomplete addresses.
• If a package is returned due to an invalid address, reshipping fees may apply.
• Once a package is marked as delivered by the carrier, Nathaniell is not responsible for lost or stolen packages.

We recommend customers monitor tracking updates and ensure someone is available to receive the package when necessary.

8. Delayed, Lost, or Damaged Shipments

If you experience any issues with your order, please contact us promptly.

• Report missing shipments within 7 days of the expected delivery date.
• Provide clear photos for damaged items.
• We will coordinate with the shipping carrier to investigate the issue.

Depending on the outcome, we may offer a replacement, reshipment, or refund in accordance with our Return & Refund Policy.

9. Shipping Restrictions

• Currently, we ship within the United States only.
• We do not ship to P.O. Boxes in certain cases depending on carrier limitations.
• We reserve the right to cancel orders that cannot be fulfilled due to shipping constraints.

10. International Shipping

International shipping is not currently available. If introduced in the future, additional fees such as customs duties, taxes, and import charges may apply and will be the responsibility of the customer.

11. Customer Support

We aim to respond to all inquiries within 24 hours during business days.

12. Policy Updates

Nathaniell reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.

Customers are encouraged to review this policy periodically.

Last Updated: January 2025